Front of House Shift Leader Costa Mesa, CA

Front of House Shift Leader

Full Time • Costa Mesa, CA

"We’re not just in the chicken business, we’re in the people business."

ABOUT THIS POSITION:

This position is for mid-level management in Front of House (guest facing) at Chick-fil-A Harbor Blvd at the Costa Mesa, CA location. This is a full-time (40 hours a week), hourly, non-exempt position with benefits. Each Chick-fil-A Franchise is individually owned and operated.

This location is also hiring for management positions in Back of House (kitchen facing). If you are interested in a management position in either part of the business, please only apply to one posting. You can mark both Front of House and Back of House on the full application page. For specific job description information regarding management positions in other business parts, please review their individual posting page.

Please include a resume and cover letter with your application.

MINIMUM REQUIREMENTS:

Shift Leader positions will be expected to regularly work eight hour shifts that require availability during either or both morning (5:30am-2pm) or evening (2pm-11:30pm), depending on the needs of the business. Availability can alternate throughout the week, however shift leader positions are responsible for the daily shift operations and logistics of opening and closing the store. A prime candidate will have daily availability during one or both of these times on a regular basis.

Additionally, shift leaders are expected to have open weekend availability on Friday and Saturday. Fridays and Saturdays have the highest demand for excellent store operations and require additional leadership support on a regular basis. A prime candidate should have open availability for at least one weekend day, however open availability for both weekend days are highly preferred.

We are currently prioritizing applicants who have availability between 1:00pm - 11:30pm.

A minimum of 2 years of leadership experience is preferred. A qualified candidate must be 18 years of age or older.

MISSION:

Grow, lead, and drive the Front of House (FOH) team towards the collective annual and 90-Day FOH Performance Goals. Be the shining example of our core values in everything you do.

AREAS OF RESPONSIBILITY:

  • Be the standard of excellence in all areas of FOH Operations (reference FOH Team Member job description) including opening and closing procedures
  • Support and collaborate with the Director of People on all FOH training
  • Coach and develop TMs
    • including Performance Reviews, the ESRC model, and accountability/discipline processes
  • Achieve annual and 90-Day Performance Goals
  • Labor management
    • shift set up, break management, clock-in/outs, uniform checks etc. including an understanding of California Labor Laws
  • Manage all timers and checklists to ensure standards are met
  • Cash management
    • open, close, final settlements, paid ins and outs
  • Inform
    • complete workflow, change fund, transfers, finalizing day, and log cashier settlements
  • Navigate all areas of @CFA Home
  • Truck order and inventory knowledge
  • End of Shift Evaluations
  • Guest recovery
  • Catering orders and processes
  • Know all business analytics for the FOH
    • Sales, CEM scores, FC Gaps, Labor Gaps, ERQA etc. and drive towards excellence in each area
  • Selflessly serve and collaborate with your SL team, always putting their needs before your own

 

EXPECTATIONS:

1. Remarkable Service

  • The FOH team consistently provides professional, friendly guest interactions
    • including Core 4, 2nd Mile Service, and use of elevated language throughout a guest’s experience
  • The FOH team exhibits a thorough knowledge and ability to utilize the menu, marketing initiatives, sampling, and up-selling strategies
  • The FOH team communicates clearly with the BOH and DT teams for seamless operations and guest experience
  • All areas under the stewardship of the FOH are sparkling clean at all times

2. A first-class team

  • The FOH team is staffed, trained, and coached every day balancing the needs of personal development and team performance goals
  • Be a better boss: be engaged with your team in a tangible and measurable way
  • Clearly trickle down and communicate the performance goals from annual, to 90-Day, to shift, so the FOH team is crystal clear about their individual contribution and expectations towards the greater team goals
  • Performance reviews are given to each team member every 90 days. The process will take 30 min for each individual. 15 min for preparation and 15 min for review.
    • Honesty and clarity are paramount
  • Communication is clear and timely. Utilize Flock and other tools to articulately communicate with your leadership and your team about daily issues, encouragement, and other business-related issues

 

COMPETENCIES:

  • A heart of service
  • Customer focus
  • Shows honor, dignity & respect for all
  • Professionalism
  • Coachability & continuous improvement
  • Contributing to team success
  • Enthusiasm
  • Reliability
  • Self-Motivation
  • Planning and organization
  • Ability to multi-task
  • Decision making
  • Communication
  • Adaptability
  • Drive for results
  • Integrity
  • Punctuality
  • Ability to lift up to 40 pounds
  • Ability to carry up to 40 pounds for brief and short distances

BENEFITS:

  • Subsidized Medical Coverage at the Bronze Level.*
  • 8 Hours of paid vacation, accruable up to two years.*
  • 24 hours of sick leave per year*
  • 1 Free meal for each shift worked that is longer than 3 hours**
  • 50% discount on all regular menu items for yourself when you dine in at our location and for your immediate family when they dine in with you at our location.**

* items provided are not available until after 90 days of employment. After 90 days, coverage enrollment and accrual plans begins.
** items provided may include additional restrictions or requirements pursuant to the Employee Handbook.

COMPENSATION:

  • Starting wage is $15.00, per hour for applicants with availability restrictions
  • Premium starting wage of $16.00, per hour†† is only for applicants with full time availability
  • Full time availability means you can work open to close, Monday through Saturday, without restriction.

Pay rate will be based on availability and experience. Hours will be given based on performance. High School Diploma or GED equivalent required.
†† Pay rate will be based on open availability. Hours will be given based on performance. High School Diploma or GED equivalent required.





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Our Core Values: Excellence - Selfless - Hardworking - Joy - Stewardship

Here are some of the great benefits of working at Chick-fil-A:

Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
No Experience Is Necessary
We are looking for friendly, enthusiastic people who enjoy serving guests. We will teach you everything else you need to know.
College Scholarships
At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.
24 hours of sick leave per year
Items provided are not available until after 90 days of employment. After 90 days, coverage enrollment and accrual plans begin.
1 Free meal for each shift worked that is longer than 3 hours
Items provided may include additional restrictions or requirements pursuant to the Employee Handbook.
50% discount on all regular menu items
50% discount for yourself when you dine in at our location and for your immediate family when they dine in with you at our location. Items provided may include additional restrictions or requirements pursuant to the Employee Handbook.