Back of House Operations Director Costa Mesa, CA

Back of House Operations Director

Full Time • Costa Mesa, CA


This is a full-time, hourly, non-exempt position. An ideal candidate will have open availability between our opening (5:30AM) and closing (11:00PM) hours of operation. While the position will not always require the Director to open or close the store, some of their weekly shifts will require their availability during opening and closing shifts ensure store excellence, knowledge and performance. Additionally, Directors are expected to have open weekend availability on either Friday or Saturday. Friday and Saturdays have the highest demand for excellent store operations and require additional leadership support on a regular basis. A prime candidate should have open availability for at least one weekend day, however open availability for both weekend days are highly preferred. A minimum of 2 years of leadership experience is preferred. A qualified candidate must be 18 years of age or older.



Grow, lead, and drive the Back of House (BOH) team towards the collective purpose, vision, and mission of Chick-fil-A Harbor Blvd. Be the shining example of our core values in everything you do.


  • Be the standard of excellence in all areas of BOH operations

  • Talent selection

  • Support and collaborate with the Director of People on all BOH training

  • Coach and develop Shift Leaders, including goal setting and performance reviews

  • Create and achieve annual performance goals with Operator

  • Create and achieve 90-Day Sprint Performance goals with Operator

  • Draft weekly labor schedules to achieve labor and performance goals

  • Support and collaborate with the Director of Marketing on all in-store marketing campaigns, sampling, and promotions

  • Direct and manage vendors

  • Know all business analytics for the BOH

    • Sales, CEM scores, FC gaps, Labor gaps, ERQA etc. and drive towards excellence in each area
  • Personal leadership development

  • Selflessly serve and collaborate with your Director team, always putting their needs before your own


1. Remarkable Sevice

  • The BOH team consistently follows all food safety and food quality procedures and standards
  • Orders are consistently accurate and meet accuracy goals
  • Orders are consistently fast and meet speed of service goals
  • The BOH team exhibits a thorough knowledge and ability to utilize all KPS, LEAN, dashboard, and other necessary technologies
  • The BOH team exhibits a thorough knowledge and ability to utilize and maintain the kitchen facilities and equipment
  • The BOH team communicates clearly with the FOH and DT teams for seamless operations and guest experience
  • All areas under the stewardship of the BOH are sparkling clean at all times
  • Vendors that service the BOH perform at a high level and the resources are properly stewarded

2. A first-class team

  • Collaborate with the Director of People to attract, hire, and retain first-class talent
  • The BOH team is cared for, developed, and trained to achieve performance goals in collaboration with the Director of People
  • Be a better boss: be engaged with your team in a tangible and measurable way
  • Annual and 90-Day Sprint Goals are created and measured consistently with BOH leadership
  • The BOH team knows and exhibits the purpose, vision, mission, and core values of Chick-fil-A Harbor Blvd.

3. Personal leadership development

  • Work with Operator to craft a plan for personal leadership development


  • Coaching & developing others
  • Shows honor, dignity & respect for all
  • Building a successful team
  • Leading through vision and values
  • Empowerment
  • Facilitating change
  • Business acumen
  • Professionalism
  • Coachability & continuous improvement
  • Building Trust
  • Building strategic work relationships
  • Planning and organization
  • Decision making
  • Communication
  • Adaptability
  • Driving execution
  • Influence
  • Innovation
  • Integrity
  • Punctuality
  • Transparency
  • Ability to lift up to 40 pounds
  • Ability to carry up to 40 pounds for brief and short distances

(if you already have a resume on Indeed)

Or apply here.

* required fields


The Team Member Experience

Excellence - Selfless - Hardworking - Joy - Stewardship

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
No Experience Is Necessary
We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.
College Scholarships
At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.