Front of House Team Member PT Costa Mesa, CA

Front of House Team Member PT

Part Time • Costa Mesa, CA

ABOUT THIS POSITION:

Chick-fil-A Harbor Blvd is currently prioritizing candidates who have mid-shift availability between 11am - 7pm for 3 or more days out of the week. Availability can alternate throughout the week. Friday and Saturdays have the highest demand for excellent store operations and require additional team member support on a regular basis. A prime candidate should have open availability for at least one weekend day, however open availability for both weekend days are preferred. A qualified candidate must be 16 years of age or older.

MISSION:

Maintain a laser focus on the guest. Create a remarkable experience for every guest every time.

AREAS OF RESPONSIBILITY:

  • Take orders
  • Expedite/bag
  • Deliver meals to guests
  • Assist guests needs
  • Maintain a sparkling clean dining room with a welcoming atmosphere.
  • Monitor and clean the playground, restrooms, outdoor patio, and parking lot.
  • Share and answer questions about the Chick-fil-A brand, food products, CFA One app, catering, and current
  • marketing campaign
  • Collaborate with team members and fulfill our mission: Excellence Every Day & Care for Everyone
  • Achieve annual and 90-Day Sprint FOH Performance Goals

EXPECTATIONS:

1. Provide Remarkable Service

  • Provide a professional and friendly guest interaction including Core 4, 2nd mile service and use the language of hospitality throughout a guest’s experience
  • Expedite/bag orders accurately and expeditiously ensuring seamless communication between FOH, BOH, and delivery
  • Effectively take orders and help answer guest questions throughout a transaction
  • Ensure accuracy of orders including proper food and condiments
  • Communicate effectively with the kitchen and to the customer about wait times
  • Follow procedures for confirming correct orders and ensuring the guest has all they need to enjoy their meal during
  • table delivery

2. Maintain a Sparkling Clean Environment

  • Ensure a clean and inviting dining room environment which includes tables, chairs, flowers, marketing materials, condiment bars, floors, floorboards, walls, windows and ceiling
  • Ensure a clean and inviting restroom environment which includes sinks, toilets, mirrors, floors, walls, windows, and paper supplies
  • Ensure a clean and inviting playground environment which includes slides, shoe cubbies, floors, floorboards, walls, windows and ceiling
  • Ensure a clean and inviting parking lot environment which includes patio tables & chairs, umbrellas, floors, parking lot asphalt and landscape beds

3. CFA Brand & Product Knowledge

  • Stay current on marketing events, sampling, and the menu
  • Suggestively sell and up sale to customers in line with marketing strategy
  • Proficient with POS technology including CFA ONE, mobile ordering, gift cards, and Apple Pay

COMPETENCIES:

  • A heart of service
  • Customer focus
  • Shows honor, dignity & respect for all
  • Professionalism
  • Coachability & continuous improvement
  • Contributing to team success
  • Enthusiasm
  • Reliability Self-Motivation
  • Planning and organization Adaptability
  • Drive for results
  • Ability to lift up to 40 pounds
  • Ability to carry up to 40 pounds for brief and short distances

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The Team Member Experience

Excellence - Selfless - Hardworking - Joy - Stewardship

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
No Experience Is Necessary
We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.
College Scholarships
At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.