Front of House Shift Leader FT Costa Mesa, CA

Front of House Shift Leader FT

Full Time • Costa Mesa, CA


Shift Leader positions will require availability either between 5:30am - 2:30pm or from 2:00pm to 11pm. Availability can alternate throughout the week, however shift leader positions are responsible for the daily shift operations and logistics of opening and closing the store. A prime candidate will have availability during one or both of these times on a regular basis. Additionally, shift leaders are expected to have open weekend availability on either Friday or Saturday. Friday and Saturdays have the highest demand for excellent store operations and require additional leadership support on a regular basis. A prime candidate should have open availability for at least one weekend day, however open availability for both weekend days are preferred. A minimum of 2 years of leadership experience is preferred. A qualified candidate must be 18 years of age or older.


Grow, lead, and drive the Front of House (FOH) team towards the collective annual and 90-Day FOH Performance Goals. Be the shining example of our core values in everything you do.


  • Be the standard of excellence in all areas of FOH Operations (reference FOH Team Member job description) including opening and closing procedures
  • Support and collaborate with the Director of People on all FOH training
  • Coach and develop Team Members
    • including Performance Reviews, the ESRC model, and accountability/discipline processes
  • Achieve annual and 90-Day Performance Goals
  • Labor management
    • shift set up, break management, clock-in/outs, uniform checks etc. including an understanding of California Labor Laws
  • Manage all timers and checklists to ensure standards are met
  • Cash management
    • open, close, final settlements, paid ins and outs
  • Inform
    • complete workflow, change fund, transfers, finalizing day, and log cashier settlements
  • Navigate all areas of @CFA Home
  • Truck order and inventory knowledge
  • End of Shift Evaluations
  • Guest recovery
  • Catering orders and processes
  • Know all business analytics for the FOH
    • Sales, CEM scores, FC Gaps, Labor Gaps, ERQA etc. and drive towards excellence in each area
  • Selflessly serve and collaborate with your SS team, always putting their needs before your own


1. Remarkable experiences

  • The FOH team consistently provides professional, friendly guest interactions
    • including Core 4, 2nd Mile Service, and use of elevated language throughout a guest’s experience
    • The FOH team exhibits a thorough knowledge and ability to utilize the menu, marketing initiatives, sampling, and upselling strategies
  • The FOH team communicates clearly with the BOH and DT teams for seamless operations and guest experience
  • All areas under the stewardship of the FOH are sparkling clean at all times

2. A first-class team

  • The FOH team is staffed, trained, and coached every day balancing the needs of personal development and team performance goals
  • Clearly trickle down and communicate the performance goals from annual, to 90-Day, to shift, so the FOH team is crystal clear about their individual contribution and expectations towards the greater team goals
  • Performance reviews are given to each team member every 90 days. The process will take 30 min for each individual. 15 min for preparation and 15 min for review.
    • Honesty and clarity are paramount
  • Communication is clear and timely. Utilize Flock and other tools to articulately communicate with your leadership and your team about daily issues, encouragement, and other business-related issues


  • Coaching & developing others
  • Shows honor, dignity & respect for all
  • Building a successful team Professionalism
  • Coachability & continuous improvement
  • Contributing to team success
  • Building trust Building strategic work relationships
  • Planning and organization
  • Decision making Communication
  • Adaptability
  • Drive for results
  • Ability to lift up to 40 pounds
  • Ability to carry up to 40 pounds for brief and short distances

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The Team Member Experience

Excellence - Selfless - Hardworking - Joy - Stewardship

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
No Experience Is Necessary
We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.
College Scholarships
At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.